I had thought of listing all the
points which are there in the nutshell, so that if we stick to the wall where
we can see always.
Hope it may help you.
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
PRINCIPLE 1
Don’t criticize, condemn or complain.
PRINCIPLE 2
Give honest and sincere appreciation.
PRINCIPLE 3
Arouse in the other person
an eager want.
SIX WAYS TO MAKE PEOPLE LIKE YOU
PRINCIPLE 1
Become genuinely interested in other people.
PRINCIPLE 2
Smile.
PRINCIPLE 3
Remember that a
person’s name is to that person the sweetest and most important sound in any
language.
PRINCIPLE
4
Be a good
listener. Encourage others to talk about themselves.
PRINCIPLE
5
Talk in terms of
the other person’s interests.
PRINCIPLE
6
Make the other person feel important—and do it sincerely.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
PRINCIPLE 1
The only way to get the best of an argument is to avoid it.
PRINCIPLE 2
Show respect for the other person's opinions. Never say, "You're
wrong."
PRINCIPLE 3
If you are wrong, admit it quickly and emphatically.
PRINCIPLE 4
Begin in a friendly way.
PRINCIPLE 5
Get the other person saying “yes, yes” immediately.
PRINCIPLE 6
Let the other person do a great deal of the talking.
PRINCIPLE 7
Let the other person feel that the idea is his or hers.
PRINCIPLE 8
Try honestly to see things from the other person's point of view.
PRINCIPLE 9
Be sympathetic with the other person's ideas and desires.
PRINCIPLE 10
Appeal to the nobler motives.
PRINCIPLE 11
Dramatize your ideas.
PRINCIPLE 12
Throw down a challenge
BE A LEADER
A leader’s job often includes changing your people’s attitudes and behavior. Some suggestions to accomplish this:
PRINCIPLE 1
Begin
with praise and honest appreciation.
PRINCIPLE 2
Call
attention to people’s mistakes indirectly.
PRINCIPLE 3
Talk about your own mistakes before criticizing the other person.
PRINCIPLE 4
Ask
questions instead of giving direct orders.
PRINCIPLE 5
Let
the other person save face.
PRINCIPLE 6
Praise
the slightest improvement and praise every improvement. Be “hearty in your
approbation and lavish in your praise.”
PRINCIPLE 7
Give
the other person a fine reputation to live up to.
PRINCIPLE 8
Use
encouragement. Make the fault seem easy to correct.
PRINCIPLE 9
Make the other person happy about doing the thing you
suggest.
